Skoda warranty on paintwork. Warranty and support. Corrosion warranty
We are grateful to you for choosing a car brand.Škoda. , the high quality of which allows us to take over the obligations on its impeccable work over a long service life.
Warranty on a new car
The new cars of the ŠKODA brand bought in the Russian Federation are provided with a 2-year warranty without a mileage limit from the date of sale of the car by the official dealer of ŠKODA AUTO. The date of sale is fixed by the official dealer in the service book.
C 01.08.2014 For the ŠKODA Rapid car produced in the Russian Federation, a new option is available - 3 years warranty or until a run of 100,000 km (3 years warranty / 100,000 km).
When this option is purchased, the standard warranty conditions for the ŠKODA RAPID car are replaced by a warranty operating within 3 years or until 100,000 km of the total car run from the moment the car is transferred to the first buyer, depending on what has come earlier.
This option is part of the equipment of the car and can only be purchased when ordering in the production of a new car from the Official ŠKODA AUTO dealer as an additional option (PR code EB3 - 3 years warranty / 100,000 km).
Requirements in the framework of the guarantee acquired as the above option 3 years / 100,000 km are considered only on official dealer enterprises of the ŠKODA brand located in the Russian Federation.
The warranty applies to any faults that have arisen the fault of the manufacturer, and is provided by any Official ŠKODA dealer.
Warranty on Original Details and Accessories
The original parts and accessories purchased from the official dealer are provided with a 2-year warranty without a mileage limit from the moment of buying the part or its installation in the official ŠKODA dealer network. On the original parts installed during the warranty (free) repair, the warranty applies to the end of the main warranty on the car.
Corrosion warranty
on the Fabia I generation models, Octavia Tour, Superb I generation - is provided 10-year warranty from end-to-end corrosion without mileage limit.
On the Fabia II model of generation, Octavia II and III generation, Superb II and III generation, as well as
On the ROOMSTER, PRAKTIK, YETI and RAPID model - spreads 12-year warranty from end-to-end corrosion without mileage limit.
Warranty on painting
OCTAVIA Tour, Octavia, Fabia, New Fabia, Superb, Roomster, 3-year warranty.
Important Notes:
- The above warranty obligations do not apply to parts subject to natural wear, for example, clutch disc clutch, brake discs, brake pads, incandescent lamps, wiper brushes, tires, filters, etc.
- All warranty claims lose force upon the expiration of the warranty period.
- With regard to faults declared, but not eliminated during the warranty period, warranty obligations are preserved until they are eliminated if the repairs delay have been associated with the expectation of the necessary details.
- ŠKODA AUTO is not responsible for the additional guarantee provided by the Official ŠKODA dealer, which goes beyond the conditions of this warranty.
Exceptions from warranty
Warranty claims can be fully or partially rejected in cases where a malfunction on which a claim is brought directly related to one of the following circumstances:
- incorrect operation or car overload (for example, use in races or rally, driving training, etc.);
- the car was previously subjected to unqualified repair or maintenance, the result of which came the failure of the detail, the vehicle of the car, etc.;
- fuel and lubricating and other consumables that are not recommended by ŠKODA AUTO;
- details were installed on the car, unaccustomed to the use of the companyŠkoda AUTO, or were produced by a non-astounded car change company (including tuning);
- the owner of the car did not declare a defect noted during the supply of a car, or a defect identified later, and did not require it to eliminate it, which resulted in the emergence of more serious damage;
- full or partial immersion of the car into water, resulting in corrosion damage;
- failure to comply with the rules of ŠKODA AUTO, concerning the operation, maintenance or car care, and in particular, failure to comply with regulatory work on maintenance prescribed in the service book;
- the failure of the engine parts, an exhaust system or the engine power system due to the use of fuel that does not meet the recommendations of the company ŠKODA AUTOI (or) RF standards.
- road traffic accident;
- the car was exposed to external influences, mainly damaged from flying stones or from atmospheric, chemical or other impact, for example, fire, vandalism or natural disaster.
We are grateful to you for the choice of the ŠKODA car, the high quality of which allows us to take over the obligations on its impeccable work during a long service life.
types of warranty
Warranty on a new car
ŠKODA AUTO A.S. And Volkswagen Group Rus LLC, respectively, provides a manufacturer's guarantee for every car sold. The manufacturer has a general warranty period for Cars ŠKODA - 2 (two) years without a mileage limit.
On the Cars ŠKODA Rapid, produced in the Russian Federation, starting from January 1, 2016, the manufacturer provides quality guarantee for a period of 3 (three) years or before reaching a car run of 100,000 km (depending on what has come earlier), This for the first 2 (two) years of operation, the conditions for the provision of quality assurance does not depend on the mileage. This condition applies only to cars sold through the network of Official ŠKODA dealers in the Russian Federation and intended for use in the Russian market.
The warranty period for elements, parts and components supplied with the car, but not included in its package (except those for which warranty obligations do not apply according to the list below in this service book) expire simultaneously with the warranty for the car.
Warranty for details and accessories
The warranty period for the original parts and accessories ŠKODA is 2 years without a mileage limit and starts on the day of transmission (sale) details of the official dealer or on the day of installing the part or accessory by the dealer for the car.
Corrosion warranty
In the absence of end-to-end corrosion, new cars, 12 years warranty is provided without a mileage limit.
Warranty on painting
In the absence of production defects of the paintwork of the body, a warranty is distributed 3 years without a mileage limit.
important notes
1. The above warranty obligations do not apply to details subject to natural wear, for example, clutch disc clutch linings, brake discs, brake pads, incandescent lamps, wiper brushes, tires, filters, etc.
2. All warranty claims lose force upon the expiration of the warranty period.
3. With regard to faults declared, but not eliminated during the warranty period, warranty obligations are maintained until they are eliminated if the repairs delay have been associated with the expectation of the necessary details.
4. ŠKODA AUTO is not responsible for an additional guarantee provided by the official ŠKODA dealer, which goes beyond the terms of this warranty.
Exceptions from warranty
Warranty claims can be fully or partially rejected in cases where a malfunction on which a claim is brought directly related to one of the following circumstances:
Improper operation or overload of the car (for example, use in races or rally, driving training, etc.);
The car was previously subjected to unqualified repair or maintenance, the result of which was the failure of the detail, the vehicle of the car, etc.;
Fuel and lubricating and other consumables that are not recommended by ŠKODA AUTO;
Details were installed on the car, unaccustomed to the use of ŠKODA AUTO, or were produced unresolved car changes (including tuning);
The owner of the car did not declare a defect noted during the supply of a car, or a defect identified later, and did not require it to eliminate it, which resulted in the emergence of more serious damage;
Full or partial immersion of the car into water, resulting in corrosion damage;
Failure to comply with the rules of ŠKODA AUTO, concerning the operation, maintenance or car care, and in particular, failure to comply with regulatory work on maintenance prescribed in the service book;
The failure of the engine parts, an exhaust system or an engine power system due to the use of fuel that does not meet the recommendations of ŠKODA AUTO and (or) RF standards.
Road traffic accident;
The car was exposed to external influences, mainly damaged from flying stones or from atmospheric, chemical or other impact, for example, fire, vandalism or natural disaster.
ŠKODA Assistance: Mobility Warranty
ŠKODA AUTO Russia cares about its customers, we have provided for owners of Cars ŠKODA technical assistance and other services during the entire warranty period of the car.
Technical consultation
8 800 555 01 01 (Call in Russia Free)
8 495 642 80 80 (phone number for calls from abroad)
You get a qualified consultation for a possible self-elimination of faults in the car. If necessary, the dispatcher will forward your message to the phone you specified (relative, familiar, etc.) or will cause additional help (medical, insurance, etc.)
If it is impossible to eliminate malfunction through technical advice, you will be as quickly provided with the help of a mobile group of technical specialists who can fulfill on the spot:
Recharging battery;
Engine starting;
Replacement of the wheel when punctured or damage the tire to the spare (if available), the delivery of the wheels into the tire and back (in the absence of a spare wheel or in case of damage to two or more wheels);
Opening the car at the loss of keys or their closure in the car;
Production of fuel in a volume of up to 10 liters (except gas), and the cost of the fuel itself is paid by the client
With more serious faults, when your car is immobilized, got into an accident, was mistakenly refueling with fuel, not intended for this car, or its operation is prohibited by the rules of the road, it will be transported to the nearest official ŠKODA dealer.
If the car is immobilized and repairing it is impossible to perform on the day of circulation, you may be provided with a ŠKODA car for up to 5 days.
If the malfunction cannot be eliminated on the day of appeal to the official dealer, then ŠKODA AUTO Russia can provide you with your fellowship opportunities to spend the night in a hotel or get to a renovated car to the ŠKODA dealer center.
territory of service provision
the Russian Federation
Programs "ŠKODA Assistance does not act in the following cases
External influence (theft, occurrence of chips, etc.);
Classes by the Client Autosport, participation in sports competitions or appropriate test races or contests of any kind;
The actions of the circumstances of the force majeure (war, revolution, revolt and riots, discourage, terrorism, criminal actions, strikes, earthquakes or other natural disasters), as well as natural and environmental phenomena (resinous sediments of trees, hail, storm, lightning, strong shower), confiscation or actions of the authorities for the constraint, bans of authorities, piracy, explosions of objects, fires, as well as nuclear or radioactive impacts;
High load on the car or non-fulfillment of regular maintenance at the ŠKODA dealership centers
We are grateful to you for the choice of the ŠKODA car, the high quality of which allows us to take over the obligations on its impeccable work during a long service life.
types of warranty
Warranty on a new car
ŠKODA AUTO A.S. And Volkswagen Group Rus LLC, respectively, provides a manufacturer's guarantee for every car sold. The manufacturer has a general warranty period for Cars ŠKODA - 2 (two) years without a mileage limit.
On the Cars ŠKODA Rapid, produced in the Russian Federation, starting from January 1, 2016, the manufacturer provides quality guarantee for a period of 3 (three) years or before reaching a car run of 100,000 km (depending on what has come earlier), This for the first 2 (two) years of operation, the conditions for the provision of quality assurance does not depend on the mileage. This condition applies only to cars sold through the network of Official ŠKODA dealers in the Russian Federation and intended for use in the Russian market.
The warranty period for elements, parts and components supplied with the car, but not included in its package (except those for which warranty obligations do not apply according to the list below in this service book) expire simultaneously with the warranty for the car.
Warranty for details and accessories
The warranty period for the original parts and accessories ŠKODA is 2 years without a mileage limit and starts on the day of transmission (sale) details of the official dealer or on the day of installing the part or accessory by the dealer for the car.
Corrosion warranty
In the absence of end-to-end corrosion, new cars, 12 years warranty is provided without a mileage limit.
Warranty on painting
In the absence of production defects of the paintwork of the body, a warranty is distributed 3 years without a mileage limit.
important notes
1. The above warranty obligations do not apply to details subject to natural wear, for example, clutch disc clutch linings, brake discs, brake pads, incandescent lamps, wiper brushes, tires, filters, etc.
2. All warranty claims lose force upon the expiration of the warranty period.
3. With regard to faults declared, but not eliminated during the warranty period, warranty obligations are maintained until they are eliminated if the repairs delay have been associated with the expectation of the necessary details.
4. ŠKODA AUTO is not responsible for an additional guarantee provided by the official ŠKODA dealer, which goes beyond the terms of this warranty.
Exceptions from warranty
Warranty claims can be fully or partially rejected in cases where a malfunction on which a claim is brought directly related to one of the following circumstances:
Improper operation or overload of the car (for example, use in races or rally, driving training, etc.);
The car was previously subjected to unqualified repair or maintenance, the result of which was the failure of the detail, the vehicle of the car, etc.;
Fuel and lubricating and other consumables that are not recommended by ŠKODA AUTO;
Details were installed on the car, unaccustomed to the use of ŠKODA AUTO, or were produced unresolved car changes (including tuning);
The owner of the car did not declare a defect noted during the supply of a car, or a defect identified later, and did not require it to eliminate it, which resulted in the emergence of more serious damage;
Full or partial immersion of the car into water, resulting in corrosion damage;
Failure to comply with the rules of ŠKODA AUTO, concerning the operation, maintenance or car care, and in particular, failure to comply with regulatory work on maintenance prescribed in the service book;
The failure of the engine parts, an exhaust system or an engine power system due to the use of fuel that does not meet the recommendations of ŠKODA AUTO and (or) RF standards.
Road traffic accident;
The car was exposed to external influences, mainly damaged from flying stones or from atmospheric, chemical or other impact, for example, fire, vandalism or natural disaster.
ŠKODA Assistance: Mobility Warranty
ŠKODA AUTO Russia cares about its customers, we have provided for owners of Cars ŠKODA technical assistance and other services during the entire warranty period of the car.
Technical consultation
8 800 555 01 01 (Call in Russia Free)
8 495 642 80 80 (phone number for calls from abroad)
You get a qualified consultation for a possible self-elimination of faults in the car. If necessary, the dispatcher will forward your message to the phone you specified (relative, familiar, etc.) or will cause additional help (medical, insurance, etc.)
If it is impossible to eliminate malfunction through technical advice, you will be as quickly provided with the help of a mobile group of technical specialists who can fulfill on the spot:
Recharging battery;
Engine starting;
Replacement of the wheel when punctured or damage the tire to the spare (if available), the delivery of the wheels into the tire and back (in the absence of a spare wheel or in case of damage to two or more wheels);
Opening the car at the loss of keys or their closure in the car;
Production of fuel in a volume of up to 10 liters (except gas), and the cost of the fuel itself is paid by the client
With more serious faults, when your car is immobilized, got into an accident, was mistakenly refueling with fuel, not intended for this car, or its operation is prohibited by the rules of the road, it will be transported to the nearest official ŠKODA dealer.
If the car is immobilized and repairing it is impossible to perform on the day of circulation, you may be provided with a ŠKODA car for up to 5 days.
If the malfunction cannot be eliminated on the day of appeal to the official dealer, then ŠKODA AUTO Russia can provide you with your fellowship opportunities to spend the night in a hotel or get to a renovated car to the ŠKODA dealer center.
territory of service provision
the Russian Federation
Programs "ŠKODA Assistance does not act in the following cases
External influence (theft, occurrence of chips, etc.);
Classes by the Client Autosport, participation in sports competitions or appropriate test races or contests of any kind;
The actions of the circumstances of the force majeure (war, revolution, revolt and riots, discourage, terrorism, criminal actions, strikes, earthquakes or other natural disasters), as well as natural and environmental phenomena (resinous sediments of trees, hail, storm, lightning, strong shower), confiscation or actions of the authorities for the constraint, bans of authorities, piracy, explosions of objects, fires, as well as nuclear or radioactive impacts;
High load on the car or non-fulfillment of regular maintenance at the ŠKODA dealership centers
